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Overview
OKudanet.com Refund and Returns Policy
Last Updated: [2024/10]
1. Introduction
Thank you for choosing Kudanet.com for your NFC solutions. We value your satisfaction and aim to make every shopping experience positive. This Refund and Returns Policy explains how we handle returns, refunds, and exchanges.
2. Eligibility for Returns
a. Timeframe:
You may return most new and unopened items within 90 days of delivery for a full refund.
b. Conditions:
Items must be returned in the same condition as received, including original packaging if applicable.
c. Exclusions:
Custom orders or personalized items are not eligible for return, except in cases of damage or defect.
3. Refunds
a. Inspection Process:
Once we receive your returned item, it will be inspected. We will then notify you about the approval or rejection of your refund.
b. Processing Time:
Approved refunds will be processed within 7-10 business days, and the credit will be applied to your original payment method.
c. Communication:
For any questions about a delayed or missing refund, please contact us at [email protected].
4. Exchanges
If you receive a defective or damaged item, please reach out to our support team. We will gladly assist with an exchange for the same product, ensuring you receive a quality replacement.
5. Return Shipping
a. Responsibility:
Return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part or a defective product.
b. Shipping Method:
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] with details and photographic evidence. We are committed to resolving such issues promptly by offering a replacement, repair, or refund as appropriate.
7. Changes to This Policy
We may update this Refund and Returns Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review the policy regularly.
8. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
- Email: [email protected]
Thank you for shopping with Kudanet.com. We appreciate your business and are here to ensure your satisfaction with our products and services.